Experience Tech Tools
80% of consumers are more likely to make a purchase when offered experiences that are personalised to them.
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FLEX:TRIAL
Traditional hearing assessments only happen in the clinic, a place where clients hardly ever spend time. After that assessment, clients are expected to make a decision to purchase a hearing solution they had never worn before and that they often can't take home on the same day.
A trial allows clients to experience the benefits of amplification in the real world, risk-free, without commitment. It’s as easy as that. Whether they’re at a bustling restaurant or in the peace of their own home your clients can hear for themselves the difference that a hearing solution makes. Life doesn’t sound the same every day, A real-world hearing assessment shows clients what they will be able to hear, rather than just confirming what they can’t hear.
It’s just common sense to try before you buy. 88% of people with hearing loss considered a trial period beneficial, and 60% considered a take-home trial to be very beneficial, especially those aged 50-59 years.
And if there are bumps in the road, you’ll be the first to know. You’ll automatically receive an email notification after three negative ratings or an overall satisfaction rating of six or less. You can then reach out to your client to see how you can help improve their experience.
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As the lifestyles and hearing needs of clients evolve over time, they can try a higher technology with no obligation, and choose to purchase an upgrade based on their experience. Keep it simple for your clients and bring the comfort of future-proof hearing solutions to your clinic with FLEX:UPGRADE.
With FLEX:UPGRADE, it’s no longer about simply selling a hearing instrument. It’s about empowering your clients with flexible and effective options throughout their hearing care journey.
Here's how it works: if individual client needs, or lifestyles change, you can upgrade to a higher technology level within already-purchased instruments. The best part is that there’s no instrument swapping necessary. All they have to do is pay the difference between the technology levels.
Empower your clients with future-proof hearing solutions and builds stronger trust in the clinic. It’s the best of both worlds.
When to offer FLEX:UPGRADE
Offering FLEX:UPGRADE is a great way to set yourself apart from the competition, it is a stand-out solution that lets you focus on hearing care rather than your sales pitch. FLEX:UPGRADE is the first and only solution that allows you to install higher technology levels on the same hearing instruments after they have been purchased. This unique solution reassures clients that you can always meet their needs should they change in the future.
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Special events
When your clients have an upcoming wedding, birthday, anniversary, or graduation, offer them a complimentary, temporary upgrade so that they do not missing anything at the special event
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Go beyond the annual appointment
Instead of the traditional annual check up, why not try something totally different and provide an opportunity to experience higher technology?
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Seasonal holidays
When a significant seasonal holiday approaches, offer your clients the gift of better hearing for the holidays by temporarily upgrading their technology.
First Fit
A fast and convenient workflow in Unitron TrueFit™ fitting software lets you provide clients with a baseline fit they feel confident about – in as few as four clicks. The First Fit workflow automatically configures the Automatic Adaptation Manager for new wearers or starts experienced wearers at full target.
Impress clients from the first appointment while providing a comfortable experience that can lead to faster adoption and long-term success for new wearers. Bonus: You’ll spend less time configuring hearing aids and more time on valuable counseling.
Log It All
While nearly every hearing aid tracks information about usage, Log It All objectively records the amount of time clients spend in a number of listening environments – from quiet to complex – regardless of the technology level.
The real-life data captured by Log It All helps you to make evidence-based recommendations about the reasons a specific technology level is right for clients. And clients can feel confident that your recommendations are accurate and personalised to their lifestyle and listening needs.
75% of Unitron customers find that Log It All makes it easy to explain technology level recommendations to a client.
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Ratings
Ratings is available in our Remote Plus app. It lets your clients share in-the-moment feedback about their hearing experiences, both positive and negative. When a client makes a Rating, we also automatically capture hearing aid settings and the listening environment to provide more context. Our cloud-based system automatically analyses the rating and hearing aid data and may generate a suggestion, right in the app, to help resolve issues for clients.
Real-time performance feedback adds to the big picture of a client’s experience with their hearing aids, without putting them under pressure to remember events.
Coach
There’s a lot to know when getting started with hearing aids, especially if it’s the first time. Coach extends care beyond the in-clinic appointment. It sends personalised, timely tips, reminders and advice through the Remote Plus app on topics like how to charge, changing hearing aid batteries, cleaning, what to expect and more. Simply activate Insights in the Remote Plus app to kick-start the helpful notifications.
Coach helps clients integrate hearing aids into their lives quickly and confidently. You get peace of mind knowing that when you aren’t available 24/7 Coach will be there to help them love the experience.
Remote Adjust
Remote Adjust lets you make fine-tuning adjustments in our TrueFit fitting software and send the changes right to your clients’ smartphone, no matter where they are.
Enjoy the freedom to apply changes whenever it’s most convenient for you – no video calls or appointments required. Your clients can apply updates confidently, knowing it won’t impact current settings. And they’ll be able to hear the difference right away.
Success Check
Success Check allows you to view your client’s usage data, Log It All score, Ratings and more. Receive alerts to successes or barriers without the need to connect hearing instruments to fitting software.
The advantage of staying informed about your client’s hearing journey helps with preparation for a follow-up appointment, or when responding to client concerns. Optional email notifications are available if there is an issue that we think might need your attention, like low wearing time or a low satisfaction score.
1 Epsilon (2018, January 4). The impact of personalisation on marketing performance. Sonova proprietary research. 2023. Project ID 4693.
2 Unitron survey, 350 people.
3 Buzzback 2022